Terms & Conditions

  1. A 50% deposit is required by credit/debit card or cheque to confirm a reservation.
  2. Our cancellation policy is as follows:
    1. More than 14 days notice – full refund minus £25 admin charge.
    2. 14 days to 48 hours notice – 50% of total stay cost.
    3. 48 hours or less notice – 100% of total stay cost.
    4. We would recommend you take out holiday/travel insurance to cover you in such circumstances. There is no allowance or reduction for curtailment of a reservation.
  3. Accidents happen. Please let us know as soon as possible so we can see to any spillages or damages. A charge may be made if damages are not reported. Likewise items taken from the rooms without consent will be charged for.
  4. It is illegal to smoke at Colliers Farm. Anyone found smoking will be asked to leave and the full charge will be made.
  5. Check in 4:15 – 7pm (other times by prior arrangement). Check out 10.30am.
  6. Children over 12 welcome. Sorry no pets.
  7. Your reservation is not confirmed until you receive confirmation from us either by post or email and a 50% booking fee is deducted from your account or your cheque cashed.
  8. Regrettably we cannot accept bookings from persons under 18 years of age
  9. Use of accommodation and associated amenities are at guests risk and no responsibility can be accepted for injury, loss or damage to visitors belongings
  10. In the unlikely event that a room is subsequently unavailable through events arising outside our control we may be forced to cancel your booking in such instances we will inform you as soon as possible and give you a full refund of all monies paid.
  11. The maximum occupancy for each room is 2 people.